Frequently Asked Questions

In-Store Appointments - In-store appointment repair times can be completed in as little as 15 minutes however this is subject to stock availability and the complexity of the repair service in question. As an overall promise, we always advise that any repair does not go over 5 business days. 

Mail Order - From the time of booking, we get to work. All of the relevant parts are ordered and reserved. This means that we are all set and ready to go by the time your device arrives with us at our IBN Technology phone repair location.

With years of experience in device repair, we know that clear communication is crucial to providing exceptional service. That’s why we’ve implemented a system that automatically sends you real-time updates via email and SMS at every step of the process. This ensures you’re always in the loop, along with our customer account managers.

In today’s world, devices control so much of our lives, and we understand the importance of trusting the company handling your device while it’s in their care. That’s why we’ve put in place strict measures and systems to ensure that your sensitive data remains secure at all times. While we recommend backing up and erasing your device for added security, we understand that this may not always be feasible. To properly test and check your device to the highest standard, we may need the access code. Rest assured, this code is only accessible by your dedicated account manager and is never shared with anyone else.

We understand that life and schedules can be challenging, which is why we’ve extended our customer service hours even further. Our support lines and appointment services are available from 10 AM to midnight, seven days a week.

We have complete confidence in the quality of our repair services. All screen and battery repairs come with a 6 month warranty, except for liquid damage repairs.

We don’t hesitate to honor warranty claims; however, please note that the warranty will be void if any cosmetic damage is found on the device after the repair.

If you are unsure if the damage was there before the original repair was carried out please contact us as we take before and after photos of each device repaired. These images are then stored on your account for quick and easy access in case we ever have to assess the warranty booking. 

In short—YES! Our dedicated customer service team is available to assist you with any requests from 10 AM to midnight, seven days a week.

You can easily get the latest information on pricing and service availability. Existing customers can also receive real-time updates on the status of their repair.

We always recommend that you back up and erase your personal data before shipping the device to us. However this is not always possible, maybe you do not want the extra hassle of completing this task and that's perfectly understandable. 

We will leave the device data exactly how we find it and none of this will be erased or changed in any way. Should we need to complete a software flash we will only go ahead and do this once we have contacted you and obtained your full permission to do so.

Both appointments and walk-ins are welcome. Scheduling an appointment may help reduce wait times.